Privacy
Last updated: October 2026
Information we process
ZAILEN may process account details, business information, website content, enquiry and lead data, messages, appointment information and technical usage data when you use the platform.
How information is used
We use information to provide and secure the service, operate your workspace, support requested features, respond to enquiries and improve the product experience.
Customer and lead data
Businesses using ZAILEN remain responsible for making sure they have an appropriate basis for collecting and using information about their own customers and leads. ZAILEN processes that information to provide the features selected by the business.
Service providers
ZAILEN uses specialist service providers to support functions such as hosting, authentication and platform infrastructure. Additional providers may be used as communications, payments and other features are enabled.
AI-assisted features
Some ZAILEN features use AI to help create website content, answer customer questions, summarise enquiries and extract proposed business facts from documents. Businesses should review important information before relying on it. Customer-specific chat content is kept within the relevant business workflow; shared platform intelligence uses aggregated or non-conversational operational signals rather than copying customer transcripts into a shared knowledge base.
Exports, closure and retention
Workspace owners can download a structured copy of core workspace data from ZAILEN Settings. Owners can also request workspace closure. Closure requests include a safety period before permanent deletion is completed so accidental requests can be stopped and operational or legal retention requirements can be reviewed.
Service providers and international processing
ZAILEN uses specialist providers for hosting, authentication, email delivery, AI-assisted features and other infrastructure. Where a provider processes information outside the United Kingdom, ZAILEN uses the contractual and technical arrangements available for that service and reviews provider access as the product develops.
Keeping information secure
We use access controls and technical safeguards designed to restrict customer information to authorised users and systems needed to provide the service.
Questions and privacy requests
If you have a privacy question or want to make a request relating to your information, please use the ZAILEN contact page.